FAQ

How do I order a book?

When you have found a book you want to order, click on the "Add To Basket" button. To place your order click on "Go to Cart".  You can remove items from your basket by ticking the relevant checkbox, or change the quantity by adjusting the number in the quantity column and clicking 'Updating Shopping Cart'.

You will see a summary of the items in your basket on every page of the website. You can get to your shopping basket by clicking on the basket icon or the summary at any time.

If this is your first time ordering online with us, you will need to register an account by first entering your email address, and then a password and password reminder. 

NB During the ordering process, you will be given an option to have your data retained for visits.  You must select this option if you want to be able to review your order history at a later date.

If you've been here before, simply sign in with your email address and password. If you have forgotten your password, click on 'Forgotten Password'. You can then choose to have your password reminder, or a completely new password, sent to your email address.

To change your password, click on 'Your Account' at the top of any page. Then click on 'Change Password' on the sign-in panel. You will need to enter your old password before entering a new one.

You need to fill in all the details for the order including billing address, delivery address, chosen delivery method, and valid credit card details.  You can also include your order reference.

You will get a chance to review all of this information on the final check page, before submitting the order. You will also have the option to save this information for your next visit.

Once you submit the order, you will be shown an order confirmation number, and you will be sent an order confirmation email.

What are your shipping charges?

We currently charge postage at the following rates within the UK: 

For overseas delivery, you will be charged depending on the delivery zone.  Please be aware that due to new EU VAT regulations, you may be charged an additional fee to receive your items. 

The option “Collect in the shop” is FREE. 

Do you have Gift Cards? Linked to the Gift Card page (to be implemented) 

Do you have discounts?

Trade Discounts: We can make some wholesale prices on Quaker books. For details, please email quakercentre@quaker.org.uk 

Student Discounts: You can get 5% discount at the shop, upon presentation of your valid student card. 

National Book Token Discount: We accept National Book Token paper vouchers in our shop. That may be used for payment of goods of a higher price than £5. 

The available discounts cannot be accumulated.

How can I pay for my order?

In our shop: Cash £ Pound, Debit/Credit (NO American Express) and Cheques

We can take payment over the phone on 20276631030. 

Online: Debit/Credit cards and Gift Cards 

How does my account work?

To create an account, click on the  'Your Account' link on any page of the website.  Alternatively, an account will automatically be created for you during the ordering process, provided you select the option to have your details retained for future visits.

To access your account at any later stage, click the 'Your Account' link again. You will be asked to sign in with your email address and password. From here, you can edit all the details saved against your account. Remember to click 'Save changes' if you change anything.

Can I view previous orders on my account?

You can view a summary of all orders placed with us online, by clicking Order History. You will need to be signed in to view this summary. To view the full details, click on 'View' next to the order you wish to inspect.  You must select the option to have your details retained for future visits to create the Order History.

Can I return a book?

If an item has been supplied incorrectly or is damaged, please contact us to discuss the best means of return. We will reimburse you for the item(s), initial postage charge, and return postage (with postage receipt). 

If you wish to return an item for any other reason, you may do so within seven days of receipt. We shall refund the cost of the goods, providing the goods are in perfect resalable condition upon receipt by us. We do not reimburse postage charges in this instance. In all cases, returns authorisation must be granted by the Quaker Centre before returning the items. 

Do you stock all the books on your website? Are all the books available?

At any time we have approximately 20,000 different titles in stock.  To offer the widest range possible to our customers, we also list every book we expect to be able to source easily.  Where we do not have a book in stock, we will order it from the publisher or wholesaler.  Although we strive to keep all the information on the website up to date, we may find that a book is temporarily unavailable, or has gone out of print. If there will be any delay in fulfilling your order we will contact you by email.

Are the prices the same online as in your shops?

We do our best to keep prices the same but with so many books involved, complete accuracy is not always possible. Where there is a discrepancy, we will charge you the lower of the two prices.

We are an independent bookshop. The prices applied are the same in the shop and online and it is charged in UK pounds £. The overseas orders will be charged in their respective currencies, based on current exchange rates. When you submit your order, you will be charged for the current prices of the items. Prices presented exclude postage and packing. Prices are subject to change without notice. The prices presented inclusive of VAT where applicable (books are currently zero-rated).